You are just starting out in the industry and after a few good years got your niche. What will be your take on celebrating this new found excellence? Let me give you a walkthrough of credentialing. So, credentialing has been there for quite some time. You have heard it in medical lingo. Medical credentialing requires good doctors in the facility, standardized procedure and it saves hospitals or clinics of those draining malpractice cases. Take a similar concept and apply it to your company. You are B2B or B2C it does not matter, every client or customer would like to know that you follow the best practices in the industry.
Before you go for credentialing its important you understand the “whys” and “hows” of it. These tips will help:
Ask the Why: The first question is why invest in credentialing systems and do you really need it? As mentioned before, certifications are salient markers that you are going by the book and involving in best practices. Recruit professionals with apt skills for the job and keep your processes updated.
The Rules: Know your rules, even before you create the framework that is answer the “how” part – read the accreditations required and the concerned body for the task. Look into federal and state laws to understand where you lies in rules and their limitations.
Check Your Business Environment: What are you? Are you a B2B or B2C? This can affect a lot on credentialing environment you are laying? Creating a Credentialing ecosystem should be in sync with the environment you are functioning.
Industry Matters: The next in line is the industry you are working in. So, FMCG will have a different set of rules and certifications than Electronics. Both of them are B2C, but the end product matters and can make a lot of difference. Make a checklist of all the statutory bodies that you need to deal with and make sure all your certifications are updated and adhere to industry standards.
Take Expert Advice: Credentialing needs an organizational change. When you are framing Credentialing systems development make sure you have a partner to execute the task. Take expert opinions, get all the paperwork ready and then analyze how to go about it.
Make Stakeholders’ Opinion Count: Organizational change and standardization is not a single day affair, but a constant once it starts. Take into cognizance leadership, colleagues and significant stakeholders of the business.
Partner with Experts: So, you get your employee reference data and other documents in order, get all the compliance up to date and are perfect with paperwork – that should be enough. However, it is just the tip of the iceberg. You have core competencies to fulfill and going for credentialing can be a challenge. Partner with a credentialing partner. They are experts who are accredited for standardization.
Certification of standardization or credentialing is a strong pointer that you believe in best practices. It adds creditability irrespective of your business size. Going forward, it can be a proactive method to get rid of those lawsuits.