Google My Business app helps you respond to messages from customers who search your business listing on Google. Responding to customers may help you answer their questions, tell your business’s story, as well as attract more people to your location.
Text messaging is the most utilized form of communication in the world. Here’s how to include it in your Google Local Business Listing Optimization, as well as why you should.
Almost 80% of consumers want to communicate with businesses via text. However, less than 50% of businesses are currently equipped to handle any kind of messaging.
With Google My Business, while people find your business from a search, you may help you them text you. And once you set up texting for a company area, the messaging opportunity will show up right next to the call advantage in Google search results.
Google My Business messaging guards your mobile number. When someone messages you, the system presents another number entirely. You don’t have to suffer that random strangers will have your private phone number, in case that’s the phone you attached to Google My Business. You might also use Allo to respond to messages if you prefer.
How to turn on messaging
To turn on messaging:
- Open the Google My Business app.
- If you have many locations, open the location you’d like to manage.
- Tap Customers.
- Tap Messages.
- Tap Turn on.
How it works
Once you turn on messaging, people will see a “Message” button on your Google My Business listing. Customers will then be competent to message you at any time.
Messages will show in the Google My Business app, as well as you’ll get notifications for incoming messages. You might customize the automated welcome message that customers will see while they message you. If several people own or maintain your Google My Business listing, each one may message with customers. Customers might see your name as well as profile image from your About me page.
Recently, many people face trouble of having a client set up the Google My Business messaging attribute since they was not competent to set it up for him. Once they sent a few emails back as well as forth with him to clarify how to download the app as well as set it up, he ultimately got the confirmation box to appear.
However, when they sent him a test message, it never arrived. As the user sending the message, they didn’t get any type of error that it didn’t go through.
The problem appears to only be with listings that set up Messaging via the Google My Business app, not listings that set it up via SMS before Google removed that ability.
The amount of problems arising with messaging seems to conflict with the fact that Google is pushing these features as well as highlighting them more to customers. Hopefully, Google comes out with a solution to fix for some of these problems soon.